Non-production environments, prototyping, or small projects
Cluster starts at
$337/mo
Node starts at
$37/mo
Quoted in $USD — Billed Annually
Production cluster with business hours support
Starts at
$537/mo
Quoted in $USD — Billed Annually
Production cluster for business critical applications
Starts at
$937/mo
Quoted in $USD — Billed Annually
Production cluster for mission critical applications
Starts at
$1,674/mo
Quoted in $USD — Billed Annually
For high data and volume needs with custom business requirements
SILVER | Gold | Platinum | Platinum Plus | |
---|---|---|---|---|
CLOUD AUTOMATION | ||||
Deployment Automation (Node or Cluster) |
||||
Solr and Zookeeper Log Access | ||||
Disk Upgrades and Downgrades | ||||
Custom Plugins | ||||
Scale Up / Scale Down | ||||
Auto-Scaling | ||||
MONITORING AND ALERTING | ||||
Monitoring Data Retention | 1 day | 7 days | 30 days | 30 days |
Heartbeat and Threshold Alerts |
||||
System Level Metrics | ||||
Solr Search & Indexing Metrics |
||||
Availability Reporting | ||||
Premium Alerting | ||||
Audit Logging | ||||
BACKUPS AND DISASTER RECOVERY | ||||
Daily Backups | ||||
Disaster Recovery | ||||
SECURITY AND COMPLIANCE | ||||
Solr / Basic Authentication | ||||
IP Filtering | ||||
Encryption at Transport | ||||
Two Factor Authentication (2FA) |
||||
Single Sign-On (SSO) | ||||
Encryption at Rest | ||||
Private Environment (VPC/VNet) | ||||
GDPR / Custom DPA | ||||
Priority Patching (Solr and OS) | ||||
Vulnerability Scanning | Quarterly | Quarterly | Quarterly | Quarterly |
INTEGRATIONS AND APIs | ||||
Webhooks | ||||
Automation APIs | ||||
PagerDuty | ||||
New Relic | ||||
Datadog | ||||
TEAM AND USER ROLES | ||||
Max Users | 2 | 4 | 8 | 20 |
User Roles and Permissions | ||||
SUPPORT AND SLAs | ||||
Uptime SLA | 99.5% | 99.9% | 99.95% | |
Support Channels | Web Portal | Web Portal | Web Portal | Phone, Web Portal |
Response Time | < 72 Hours | < 4 Hours | < 60 Minutes | < 30 Minutes |
Support Coverage | 9-5 M-F US Pacific |
US, EMEA, APAC Business Hours |
24x7x365 | 24x7x365 |
Support Scope | Product Questions Subscription Questions |
Product Questions Subscription Questions Incident Triaging |
Product Questions Subscription Questions Incident Triaging |
Product Questions Subscription Questions Incident Triaging Architectural Guidance |
Port-mortem Reports | ||||
Solr Upgrade Assistance |
* Gold, Platinum and Platinum Plus are only available in Cluster configurations.
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