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Revitalize the Digital Patient Experience with Site Search

Deliver better site search experiences to help website visitors find information quickly.

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University of Chicago Medicine logo for SearchStax case study
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SearchStax is global, proven and trusted -- and meets healthcare privacy, security and compliance needs

700+ GLOBAL CUSTOMERS

G2 ENTERPRISE SEARCH

4.7 out of 5.0

SECURE AND COMPLIANT

  • HIPAA
  • SOC 2
  • GDPR
  • ISO 27001
  • WCAG/VPAT

Transforming Site Search for Healthcare Providers

With SearchStax, marketing teams can easily adapt to meet the needs of hospitals, insurance companies, and medical associations. Site Search integrates with Sitecore, Drupal, Acquia, Adobe Experience Manager and other CMS solutions to deliver an optimal search experience.

Surgically Prioritize What Matters, When It Matters

People look to healthcare providers to provide continual expertise and guidance. Gain better control over what they’re searching for to build trust and brand loyalty.

  • Easily turn promotions on and off for specific medical programs and public health updates
  • Curate results in real time - such as recent research or awards - without technical effort
  • Give patients the ability to click to filter out unwanted results, such as non-treatment and non-plan information

Care Can be Customized.
So Should Site Search

Learn what patients and plan members find most valuable, and how to create a personalized search experience for everyone.

  • Easily monitor which pages and forms are most searched, and which terms are most prevalent
  • Determine where there are content gaps. For example, are there popular searches that return no results?
  • Observe search behavior to fine-tune the experience (e.g., do members of a specific health plan commonly search for education programs?)

Urgent Doesn’t Only Apply to Medical Treatment

Healthcare consumers don’t have time to navigate your website, but your site search results need to provide them with the exact information they need, instantly.

  • Continuously test multiple relevance models, such as providers, care services, news and updates
  • Make direct changes to the experience without a technical implementation cycle
  • Speed implementation with native Connectors, Search UI App, and Developer APIs

Address Diverse Community Needs with Multi-Language Search

Directly support a broader range of patients and plan members of all ages, with support for over 40 languages.

  • Support for English, Japanese, and most European languages
  • Tailor the search experience to the patient’s preferred language
  • Configure the default language to any supported language

Proven Results from Healthcare Providers Using SearchStax

Working with other healthcare providers and customers, we’ve compiled the search best practices to show what how SearchStax can improve healthcare websites.
Check out our healthcare search best practice blog to find out what can be gained by implementing an optimized search experience.

View Healthcare Search Best Practices

Popular Use Cases for Healthcare Provider Site Search

Researching Health and Wellness Topics

The general public does not search in the same way medical personnel do. Ensure your website visitors can find the health information they need quickly, regardless of what they type in the search bar.

  • Map medical terminology to common phrases, such as myocardial infarctions to heart attack using synonyms
  • Identify no result searches to find content gaps
  • Deliver results from all your sources, including blogs, articles, PDFs, research papers and more

Finding Provider Forms and Insurance Forms

Patients waste valuable time searching for forms online. Healthcare financial personnel teams spend time making sense of and sending back misused forms.

  • Eliminate frustration by enhancing forms’ findabilities and using related searches to suggest forms
  • Set up filtering by geography for specific state forms, insurance provider and more
  • Use the analytics to see what patients are searching for and unable to find - and then make those forms easier to find

University of Chicago Medicine

The UChicago Medicine marketing team need more freedom and agility to update search results without requiring any code changes by developers.

“SearchStax allowed us to easily build various search pages, using relevancy and results modeling to guarantee that users have a great experience."

Nicholas Lauritzen | Programmer - Lead, Web App Dev

READ THE FULL STORY

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