Search Feedback
Site Search > Analytics > Search Feedback
Asking users directly about their search experience can provide actionable insights. Questions such as “How satisfied are you with the search results?” help gauge the overall success of the search experience. For instance, the Search UI Kit supports a Feedback Widget for collecting this input.
Analytics displays refresh every hour!
The Site Search analytics tables and graphs update once per hour.
The SearchStax Site Search solution’s Search Feedback page summarizes and tabulates the user feedback messages from your company’s Search Page, as collected by the Feedback Widget.
The graph on the left is the Net Promoter Score, which is a metric that summarizes the overall positive/negative feedback on a scale from -100 to 100. Positive numbers are good.
The center display shows detractors (feedback 0 to 6), Neutrals (7-8), and Promoters (9 and 10). Of course you can slice the feedback by weekly, monthly, and annual time intervals.
A little farther down the screen is a table of feedback ratings and messages, along with the email of the feedback source (blurred here for privacy). Note that you can sort the columns for more insight.
See our Analytics Glossary for a list of all SearchStax Site Search metrics.
Questions?
Do not hesitate to contact the SearchStax Support Desk.