SearchStax pay-as-you-go billing is based on the calendar month (first day to last day), with credit-card charges issued after the month ends. No one pays ahead. For this reason, refunds… Continue reading Does SearchStax Issue Refunds?
Help Center Categories: SearchStax Help Center
What Solr security features does SearchStax provide?
SearchStax Managed Search automatically secures your Solr search infrastructure with built-in industry-standard security measures at the cluster, network and dashboard levels. SearchStax has you covered with robust Solr security features, including:… Continue reading What Solr security features does SearchStax provide?
What happened to Gold SLAs?
As of February 2025, SearchStax no longer offers new clients the “Gold” support level agreement (SLA) to new clients. This level of support was never in high demand, so we… Continue reading What happened to Gold SLAs?
How can I secure Zookeeper for Solr deployments?
When SearchStax Managed Search service creates a new Dedicated Deployment, it locks down the Zookeeper ensemble so that it cannot be reached from the Internet. To upload a configuration to… Continue reading How can I secure Zookeeper for Solr deployments?
Asking for Help
The SearchStax Managed Search service or SearchStax Site Search solution Support menu is the preferred channel for filing a support request. For Managed Search, see the Asking for Help page.… Continue reading Asking for Help
Can SearchStax Managed Search integrate with PagerDuty?
SearchStax provides a variety of heartbeat and threshold alerts by email, which you can set up through the SearchStax Managed Search service dashboard using the Deployment > Alerting feature. You may optionally… Continue reading Can SearchStax Managed Search integrate with PagerDuty?
Can I Add New Relic Analytics to SearchStax Managed Search?
See the New Relic Tutorial for detailed instructions on enabling New Relic Analytics in SearchStax Managed Search service. New Relic Restricted Availability New Relic integration is available to Platinum and… Continue reading Can I Add New Relic Analytics to SearchStax Managed Search?
Can I use SiLK with SearchStax Managed Search Solr?
SiLK is a fork of Kibana, an open source (Apache Licensed) browser-based analytics and search dashboard for Solr. Self-service SiLK integration with SearchStax Managed Search has been phased out. If… Continue reading Can I use SiLK with SearchStax Managed Search Solr?
What Versions of Drupal Does SearchStax Support?
SearchStax customers have successfully integrated SearchStax Managed Search service with Drupal 7, Drupal 8, Drupal 9 and Drupal 10 websites. In addition, SearchStax recently announced the availability of a Drupal… Continue reading What Versions of Drupal Does SearchStax Support?
Does SearchStax Managed Search integrate with Django Haystack?
Solr is one of the preferred search engines for the Django Haystack search feature. Connecting Haystack to the SearchStax Managed Search service is the same as connecting to any other… Continue reading Does SearchStax Managed Search integrate with Django Haystack?