SearchStax Site Search solution offers these troubleshooting suggestions for the Auto-Suggest feature.
- No suggestions appear: The suggester component sometimes needs to be restarted.
- Navigate to the Site Search Auto-Suggest screen.
- Turn off Auto-Suggest by clearing the checkbox.
- Click the Publish button. Wait while Site Search responds to this change.
- Enable Auto-Suggest again by checking the checkbox.
- Publish again.
- Unable to upload Auto-Suggest terms:
- File size: File size must not exceed the maximum size of 10MB
- File format: Ensure that the file being uploaded is either a .CSV or .TXT file.
- .CSV file requirements:
- The file should contain a single column.
- The first row must include the header titled Word.
- .TXT file requirements”
- The file should contain a single column with no header needed.
- .CSV file requirements:
- Expected suggestions did not appear.
- The dictionary is built nightly by looking at the last three months of search terms where the Click-Through-Rate is greater than 10%.
- Suggestions entered today might not have been indexed yet.
- Suggestions that appeared yesterday might have timed out (more than three months old).
- Suggestions seem confusing. The auto-suggest algorithm provides:
- Up to N partial-match suggestions based on previous searches or words you enter, where “N” is the Suggestions per Search value from the Auto-Suggest tab.
- The system then adds fuzzy-match suggestions from the same pool to bring the list of suggestions up to five.
- When there are no partial-match suggestions to display, or not enough of them, the system fills in additional fuzzy matches to up five total.
- The system returns the “best” fuzzy matches it can find. When the pool of possible matches is small, the best matches can have little similarity to the query. Time will cure this as the search history grows.
Questions?
Do not hesitate to contact the SearchStax Support Desk.