SearchStax Site Search solution offers these suggestions when troubleshooting Promotions.
- Promotions Not Appearing as Expected
- Ensure Publication: Confirm that the promotion is published, not saved as a draft.
- Check Indexing: Make sure internal content is indexed and available. If the content isn’t in the pool, try reindexing or use an external promotion instead
- Verify Keyword Matching: Ensure your trigger phrases match user queries precisely.
- Bulk Publishing Confusion
- Users have reported confusion about bulk publishing.
Solution:- Ensure promotions are saved as drafts first, then select multiple promotions and click Publish All to activate them together.
- Users have reported confusion about bulk publishing.
- Issues with Advanced Search Syntax
- Error-Prone Syntax: Users have encountered challenges using Solr’s field syntax correctly. Double-check your search query for typos and ensure fields (e.g., url, id) are correct.
- Conflicts with Spell Check
- Users have reported conflicts where spell check interferes with promotion visibility
Solution: Temporarily disable spell check to ensure promoted items appear, or adjust trigger phrases to align with corrected terms.
- Users have reported conflicts where spell check interferes with promotion visibility
- External Promotion URL Errors
- Duplicate URLs: Users experienced issues with duplicate external promotion URLs.
Solution: Ensure that each URL is unique across external promotions.
- Duplicate URLs: Users experienced issues with duplicate external promotion URLs.
- Confusion Regarding Seasonal Promotions
- Enable/Disable Functionality: Users found it unclear how to reuse seasonal promotions.
Clarification: Use the checkbox at the top of the promotion setup to temporarily disable the promotion. Re-enable it when needed for future campaigns.
- Enable/Disable Functionality: Users found it unclear how to reuse seasonal promotions.
Questions?
Do not hesitate to contact the SearchStax Support Desk.