SearchStax Welcomes Symetris to Alliance Program

Here are the steps we take during a real disaster recovery incident:

1. SearchStax team receives a node unavailability alert and begins working on the issue
2. SearchStax tries to restart the Solr node and bring collections back to a healthy state
3. If all Solr nodes in a cluster become unavailable for 5 minutes, this triggers a DR failover
4. SearchStax receives a support ticket which notifies us that DR has triggered, and a DNS switch will be occurring
5. DNS propagation takes 1-2 minutes after the initial 5 minutes. We aim to achieve less than a 10 minute RTO for Warm and Hot DR
6. SearchStax next step is to notify your team via the support ticket that a DR failover has occurred and provide a meeting link for your users to join and work through the issue together
7. SearchStax continues working to bring primary cluster Solr nodes up and wait for collections to recover
8. If we receive responses by email or via the meeting room, we work with the customer’s team to coordinate on switching the DNS back to the primary cluster
9. If we are receiving no responses from your teams, we move you back to primary as soon as all collections are healthy
10. If you have purchased Platinum or Platinum Plus support plan, SearchStax provides Post Mortems as an additional service. We follow up with a Post Mortem report within 3 business days and schedule a time with your team to review what happened, answer questions and identify best next steps