Mar. 02, 2023
Allison Miriani
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Digital marketers work to bring visitors to their company’s website. Then, they focus on whether those visitors are sticking around: What are the bounce rates? What is the average time on the website?
Digital marketers historically have not paid much attention to what visitors are searching for once on a website. But that is changing as marketers and SEO specialists understand the importance of site search metrics. Site search metrics show what a visitor is searching for within a website. If they know how to find them, these important data points can help teams improve website performance and audience engagement by improving their existing content and informing their future content plans.
Google Analytics is the most prevalent tool that companies use to view website metrics and search analytics.
Although Google Analytics offers out-of-the-box site search metrics, the feature needs to be enabled before it will start measuring any user activity.
You can also get this search data by using a special-built site search tool, such as SearchStax Site Search. SearchStax Site Search powers the search feature within a website, allows companies to personalize search results for users and includes a robust site search analytics dashboard.
Pictured is SearchStax’s website search page. Website visitors can search for content on the website using the search bar at the top. The most relevant results are then populated below.
SearchStax Site Search’s analytics dashboard allows marketers to review their site search data at a glance and also dive into full details for a broader picture of users’ wants and where the website results may fall short.
Both Google Analytics and a built-for site search tool allow marketers to uncover insights that can improve their website, though there are key differences in the available metrics and ease of use. Here is a comparison between the two.
Google Analytics includes site search analytics in the standard Universal Analytics and newer GA4 which is going to be the new standard for Google Analytics starting in summer 2023. (Note, this article looks specifically at Universal Analytics.)
The Site Search Overview Dashboard in Google Analytics shows overview metrics such as the number of sessions with search, total number of unique searches and time spent on the site after search.
Site Search includes key site search metrics in an easy-to-understand dashboard. This comes standard with Site Search and is set up during customer onboarding with an implementation specialist. The specialist can demonstrate all the site search metrics and explain further what insights you can learn from the data.
The Site Search Analytics dashboard shares similar metrics with Google Analytics and gives you a deeper understanding how users are engaging with the search results.
As you can see below, both Google Analytics and SearchStax Site Search offer benefits for digital marketers looking to understand and improve their website content. Because Site Search was built as a site search tool first and foremost, it is more user friendly and provides more in-depth site search metrics.
| Metric | Google Analytics | SearchStax Site Search |
| Sessions with Search | Y | Y |
| Total Unique Searches | Y | Y |
| Results Pageviews/Search | Y | Y |
| % Search Exits | Y | Y |
| % Search Refinements | Y | Y |
| Clickthrough Rate | – | Y |
| Number of Searches Without Results | – | Y |
| Search Terms that had No Results | – | Y |
| Start Page and What was Searched | Y | – |
| Search Terms and Destination Page | Y | Y |
| Content Metrics for Items | – | Y |
Google Analytics Pros and Cons | |
| Pros | Cons |
| Easy to enable within Google Admin settings | Broad measurement doesn’t yield insights that people can take to improve content |
| Easy to understand overview statistics if you’re experienced with Google Analytics reports | Missing some useful metrics, such as clickthrough rate which is critical in estimating how relevant content is to the search |
| No way to see what keywords users are using that yield no search results, crucial for identifying missing needs | |
| No way to see what keywords users are using that yield no clicks, which is another key metric for knowing how relevant content is. | |
SearchStax Site Search Pros and Cons | |
| Pros | Cons |
| Specifically built to run and analyze the website search experience | Currently doesn’t show the percent of site visits using site search |
| Intuitive dashboard that shows key metrics that can help create actionable steps to improving web content | |
| Customizable reports by filtering searches and content items based on key metrics | |
In addition, Site Search allows marketers and website owners the opportunity to improve the search function of their website easily and without any developer assistance. This includes features such as AI to add related searches, adding common misspellings, boosting promotions for certain keywords and more. Although Google Analytics is a great tool to have in your tool belt, the fact that Site Search was built with site search metrics in mind is key.
SearchStax Site Search offer benefits for digital marketers looking to understand and improve their website content. Because Site Search was built as a site search tool first and foremost, it is more user friendly and provides more in-depth site search metrics.
The key reasons include:
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